Connected views
Metric interpretation
Dashboard metrics must include their scope and observation window when used outside internal operations.- API reliability is the success rate of recorded requests in the displayed pilot dataset. Do not present it as contractual uptime.
- Average response time is calculated from recorded API activity. It does not replace external latency monitoring.
- Threats detected counts recorded
REVIEWandBLOCKdecisions according to the current implementation. It does not represent confirmed crimes, sanctions matches, or prevented financial loss. - Decision distribution describes the current dataset. Demonstration traffic can materially influence the percentages.
Current operational gaps
The following data is not yet centrally ingested:- business-customer accounts, users, roles, and organisation settings;
- customer-portal payment requests and their delivery state;
- Escrow contract events and settlement reconciliation;
- inbound support messages and tenant-scoped ticket history;
- approved billing plans, invoicing, collection, and treasury reconciliation;
- external service health, on-call alerts, and incident timelines.
Required production controls
Before treating the dashboard as an enterprise operations console:- Replace the shared pilot password with named identities, MFA, SSO where required, and least-privilege roles.
- Record every administrative read and change with actor, time, tenant, reason, and outcome.
- Separate demonstration, staging, pilot, and production data visibly and technically.
- Add pagination, filters, export controls, retention rules, and redaction for sensitive records.
- Connect customer-portal records, Escrow events, support cases, billing, reconciliation, and external observability.
- Define incident severity, ownership, escalation, response targets, and customer-notification procedures.
- Test tenant isolation and administrator access through an independent security review.
Product status
Confirm the delivery state and production boundary for each Cardinal capability.
Support operations
Prepare a safe request and review the current support boundary.

